FAQ
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| Frequently Asked Questions |
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If you have any questions or concerns that aren't covered below, please Click Here
1. How do I unsubscribe to your email list?
2. I have just ordered my leads. When will I be receiving them?
3. How will I be receiving my leads - by email or to my account?
4. How will I be receiving my leads - a few a day or all at once?
5. I do not understand the fields in 'view my leads' entitled 'start date' and 'end date'. They both show the same date 7th Sept '05. Have I been activated yet?
6. I want to buy leads in another country or district than I reside, is that possible?
7. Can I change my Personal Information in My Account?
8. I cannot login with my current Username and Password, what do I do?
9. Where do I find the leads in my account?
10. I need to buy leads but do not know how - please help!
11. I have received a lead with false and invalid contact details - do you have a replacement policy?
12. My country and district are sold out - when will you be selling more?
13. How can I view the Lead Portal that my prospects have seen and signed up at?
14. I am completely new to this - can someone explain what a lead is?
15. I can't remember my login details and
I want to buy more leads - what do I do?
16. I am a new customer and need to know if your leads have the information I am used to having. Do you have sample or dummy leads that I can view?
17. I just ordered Geo-Matched leads, can you please explain how the Geo-Matching works?
18. I am trying to buy some leads from you, but I am having problems with the transaction. Can someone please help?
19. How do I update my company details in My Account?
20. I have paid for 60 leads & got 59 plus 1 that was not for the country I ordered - please let me know what to do.
21. I registered this morning with a new account. How long will it take before I can look at buying some leads?
22. I ordered leads a while back, but have only received a few so far. How long does it take to receive the whole package (20)?
23. I am interested in more than one type of leads, what do you offer and where can I find out more?
24. I have registered as a new member but as of yet I have not receive confirmation that I can purchase leads.
25. I started to complete the order process, but at stage 4 it drew a blank and I couldn't get any further. I want to buy leads but it won't let me!
26. I do not know my user name or password and cannot log on. Help!
27. How much does it cost to purchase leads?
28. Hi, I was wondering if it is possible to view the page that the leads see in order to get a better understanding of the lead experience?
29. Has my account been activated?
30. Hi, I was only sent email notifications from a few of my leads - how come?
31. Do you use the same website to collect leads from all countries?
32. We would like to learn more about your services - can someone please inform us.
33. I am able to log log in but unable to proceed in order to buy leads - can someone please help?
34. Please inform me what The GeoCode value is about, how I get it and do I need it?
35. I have signed up for a new email address and want it registered, can you assist?
36. I need fresh MLM autoresponder leads, can you supply that?
37. I would like to sign up for some leads from you. However, the company I am with in the UK is not listed. I wonder if you could add it to the list and then i will recommend the site to people in my downline.
38. How many leads will I get when I order a package?
39. I have been trying to buy some regional leads, but my district seems to be sold out. I am willing to take leads from a few nearby districts, but the store will not let me, so what do I do?
40. Can I buy less than 20 leads/month, say 5?
41. I have had quite a few leads over the past 3-4 months and I want to review them. Yet, when I attempted to put in the dates "03-April-2005" to "03-August-2005" in the lead search, I received an error notice. Can you please tell me how I can view my leads now?
42. Hello, I have received emails and calls from leads even before I get them by email! Do you send out emails on my behalf, and if so can I view them?
43. I have just recieved some more leads from you, but it seems to be from the same person!!?? Can you please rectify this?
44. Hi, my wife and I are both involved in the business but only my wife's details are on the account. Do you send a notification to the leads who is going to be contacting them? If so, can we have both our names on that information please.
45. How long does it take to activate a membership?
46. Hi, I purchased leads from you a few days ago and received the first 5 almost immediately. However, I have not had any more since. Is this usual?
47. How do I create a login?
48. How do I purchase leads?
49. How do I retrieve a lost password?
50. When can I expect delivery of the leads I purchase?
51. How do I view my leads through my account?
52. Am I able to purchase more leads after already having made a purchase?
53. Is my credit card information stored on your server?
54. What do I do if I experience a problem?
FAQ 1. How do I unsubscribe to your email list?
A.: If you want to unsubscribe to our mailing list, please log into your account and edit your Personal Information. Secondly, you must notify the Customer Service Department of the edits and let them know to maually take you off the mailing list - customerservice@theherbaleadstore.com
FAQ 2. I have just ordered my leads. When will I be receiving them?
A.: Even though some markets start delivering immediately, lead delivery does vary from country to country and from district to district. Often you might even have to wait from 5-15 days for delivery to commence. However, if you have not received any leads within 15 days of ordering, please contact us at Customer Service (customerservice@theherbaleadstore.com) and we will make some arrangements for you.
FAQ 3. How will I be receiving my leads - by email or to my account?
A.: All leads will be sent to your account AND your email.
NOTE: Email is not always 100% effective so please make sure you check your account frequently for new leads, in case the email notification did not reached you!
FAQ 4. How will I be receiving my leads - a few a day or all at once?
A.: All leads are supplied in real-time, which means that as soon as a prospect signs up it will be sent directly to you. You will therefore not receive all leads at once, but likely a few a day, eventhough some markets can deliver leads both faster and slower.
FAQ 5. I do not understand the fields in 'view my leads' entitled 'start date' and 'end date'. They both show the same date 7th Sept '05. Have I been activated yet?
A.: Yes, you have been activated! The View Leads page, or Search a Lead, gives you the option to find your leads by search. Since the computer looks for the dates when the leads were received, simply choose your desired date range (f.ex. from Oct. 5th to Nov. 5th, 2005) using the calendar and click Search Now.
FAQ 6. I want to buy leads in another country or district than I reside, is that possible?
A.: Yes, you can order leads from all the countries and districts we operate in! Please go to the "Buy Leads" section of the store to confirm the available countries or districts by clicking your way through the ordering process. If you cannot find what you are looking for, please make a request to customerservice@theherbaleadstore.com and we will get back to you with an answer shortly.
FAQ 7. Can I change my Personal Information in My Account?
A.: Yes, most of your Personal Information can be changed or updated by yourself. Please just log in and perform the necessary changes yourselves. If for some reason you cannot change your Personal Information, please contact us at customerservice@theherbaleadstore.com. NOTE: Passwords and Usernames are personal and unique and cannot be changed!
FAQ 8. I cannot login with my current Username and Password, what do I do?
A.: Please contact us at customerservice@theherbaleadstore.com and we will help you log in.
FAQ 9. Where do I find the leads in my account?
A.: To view your leads, please log into the store and choose My Account, followed by either Leads Received, Leads Outstanding or Search a Lead.
FAQ 10. I need to buy leads but do not know how - please help!
A.: To order leads, please follow the following process:
1. Login with your username & password
2. Select Country, Category, Lead Type and District (if applicable)
3. Click "Continue To Buy Your Leads"
and fill in the number of Lead Packages you want
4. Click "Check Out" and complete purchase
FAQ 11. I have received a lead with false and invalid contact details - do you have a replacement policy?
A.: We offer distributors a quality guarantee on all lead packages purchased. What this means for you is that we promise to replace all bad leads. Bad leads include: 1. invalid phone number: If the number given is a fax, disconnected, or unrecognizable then it is considered bad data. 2. Invalid name: If the person is not at the number provided, it is considered bad data. 3. Under Age: If the lead is underage , they are considered bad data. 4: Out of Region: If you order a specific country, any lead outside of that country is considered bad data. 4. Duplicate Leads: All leads should be exclusive unless they are Semi-X.
PLEASE NOTE: All other scenarios or reasons are considered invalid and will not be accepted for the purpose of lead replacement.
Here is how it works: In the event you receive a bad lead, you must complete our specific Replacement Request Form. In order for the the Herbalead Store to consider replacement of any lead, the Replacement Request Form must be received within 7 days of your receipt of the lead in question.
Upon receipt of your lead information through the Replacement Request Form, the Herbalead Store will investigate the lead submitted. If we determine, in our sole discretion, that the lead should be replaced, we will credit your account with a replacement lead.
Please Note: This lead replacement policy does not apply to Semi-X Business Recruitment Leads.
FAQ 12. My country and district are sold out - when will you be selling more?
A.: If your desired leads are sold out, whether country or district, you will receive a lead alert as soon as we have delivered the backlog and can take new orders. Please remember that in order to assure smooth and prompt delivery, we sometimes need to put limits on certain countries and districts, thus your patience is appreciated.
FAQ 13. How can I view the Lead Portal that my prospects have seen and signed up at?
A.: Most of our leads are now generated using our new, revolutionary Matching Portal, MatchMaven. Please go to http://demo.matchmaven.com to take a closer look at the program or use the link on the front page of the store.
FAQ 14. I am completely new to this - can someone explain what a lead is?
A.: Certainly: A lead is simply a person that has responded to our ads and asked to be contacted to get more information on your products and services. All our leads are Internet-based, non-incentivized and sent in real-time so they are fresh and hot when you call them. We generate leads for several categories and channels, so please go to the store to find the leads that suit YOUR business!
FAQ 15. I can't remember my login details and
I want to buy more leads - what do I do?
A.: Please email us at customerservice@theherbaleadstore.com and we will get back to you shortly with your username and password.
NOTE: Please do not register again, as it is easier and faster to have your login details sent to you by Customer Service!
FAQ 16. I am a new customer and need to know if your leads have the information I am used to having. Do you have sample or dummy leads that I can view?
A.: Yes, the store has sample leads and notifications for all the leads we supply. Please go to the front page of the store and choose your desired Lead Program, that will direct your to the correct sample leads.
FAQ 17. I just ordered Geo-Matched leads, can you please explain how the Geo-Matching works?
A.: For more information on the Geo Matching, please go to http://www.leadpenguin.com/EN/about_us.html#GEO or see the front page.
FAQ 18. I am trying to buy some leads from you, but I am having problems with the transaction. Can someone please help?
A.: If you are having problems ordering leads, there might be several issues and we will be glad to help. Please contact us directly for immediate assistance (+1 604 982-1416) or customerservice@theherbaleadstore.com.
FAQ 19. How do I update my company details in My Account?
A.: You can just log in and perform the necessary changes yourselves. If for some reason you cannot change your Personal Information, please contact us at customerservice@theherbaleadstore.com.
NOTE: Passwords and Usernames are personal and unique and cannot be changed!
FAQ 20. I have paid for 60 leads & got 59 plus 1 that was not for the country I ordered - please let me know what to do.
A.: We offer distributors a quality guarantee on all lead packages purchased. What this means for you is that we promise to replace all bad leads that exceed the industry average of 10% for each package ordered (20 leads). Bad data includes:
1. Bad numbers: If the number given is a fax, disconnected, or unrecognizable then it is considered bad data.
2. Wrong numbers: If the phone number does not correspond to the name given then it is considered bad data.
3. Foreign leads: If you order a specific country, any lead outside of that country is considered bad data.
4. Duplicates: All leads should be exclusive. If you happen to receive a lead that has been assigned to someone in our database already, then it is considered bad data.
PLEASE NOTE: All other scenarios or reasons are considered invalid and will not be accepted for the purpose of lead replacement.
Here is how it works: if you happen to order 20 leads and receive 3 bad leads within that order (15% of your order), then you are entitled to 1 bonus lead, or an extra 5%. All bad leads and replacement requests need to be sent to customerservice@theherbaleadstore.com in ONE (1) email after attempting to contact every lead in your package. The information that needs to be included in a lead replacement request email is: the name and ID of each bad data lead and a short description as to why it is considered bad data (i.e. "Disconnected number", "name not at that number" etc.)
FAQ 21. I registered this morning with a new account. How long will it take before I can look at buying some leads?
A.: To increase your security and combat Internet fraud, we will manually approve and decline all new sign-ups. Therefore, your account should be approved within 24-48 hrs, though it might be longer during the weekends. NOTE: If your registration has been declined, please contact Customer Service immediately to confirm that your account is valid
(customerservice@theherbaleadstore.com or 1 604 982-1416)
FAQ 22. I ordered leads a while back, but have only received a few so far. How long does it take to receive the whole package (20)?
A.: The delivery time to complete an order also varies with district and country, but it is normal to get leads over a 3-4 week period. However, should you experience a longer wait than 4 weeks, then please write to customerservice@theherbaleadstore.com and we will make some arrangments for you.
FAQ 23. I am interested in more than one type of leads, what do you offer and where can I find out more?
A.: To find out more about our lead programs and categories, simply look at the front page and check out the various categories we offer leads in. If you are intersted in leads for other categories outside of what is offered, please contact us immediately with your request: 1 604 982-1416 or customerservice@theherbaleadstore.com
FAQ 24. I have registered as a new member but as of yet I have not receive confirmation that I can purchase leads.
A.: To increase your security and combat Internet fraud, we will manually approve and decline all new sign-ups. Therefore, your account should be approved within 24-48 hrs, though it might be longer during the weekends. NOTE: If your registration has been declined, please contact Customer Service immediately to confirm that your account is valid (customerservice@theherbaleadstore.com or 1 604 982-1416)
FAQ 25. I started to complete the order process, but at stage 4 it drew a blank and I couldn't get any further. I want to buy leads but it won't let me!
A.: If you have reached step 4 in the order process and cannot get further, it is probably because you have not assigned a district yet; remember that your desired choice (district or ALL) needs to be clicked and be highlighted. If you need further assistance, please refer to the How to Buy Leads Tutorial.
FAQ 26. I do not know my user name or password and cannot log on. Help!
A.: Please email us at customerservice@theherbaleadstore.com and we will get back to you shortly with your username and password. NOTE: Please do not register again, as it is easier and faster to have your login details sent to you by Customer Service!
FAQ 27. How much does it cost to purchase leads?
A.: We offer leads for different categories, countries and districts. In order to find out what your desired leads cost you need to set up a free account and then check the Buy Leads section for current prices.
FAQ 28. Hi, I was wondering if it is possible to view the page that the leads see in order to get a better understanding of the lead experience?
A.: Most of our leads are now generated using our new, revolutionary Matching Portal, MatchMaven. Please go to http://demo.matchmaven.com to take a closer look at the program or use the link on the front page of the store.
FAQ 29. Has my account been activated?
A.: To increase your security and combat Internet fraud, we will manually approve and decline all new sign-ups. Therefore, your account should be approved within 24-48 hrs, though it might be longer during the weekends. NOTE: If your registration has been declined, please contact Customer Service immediately to confirm that your account is valid (customerservice@theherbaleadstore.com or 1 604 982-1416)
FAQ 30. Hi, I was only sent email notifications from a few of my leads - how come?
A.: All leads will be sent to your account AND your email. NOTE: Email is not always 100% effective and some email providers might see our notifications as SPAM or block them outright. Please make sure you check your account frequently for new leads, in case the email notification did not reached you!
FAQ 31. Do you use the same website to collect leads from all countries?
A.: Most of our leads are generated from our main Matching Portal, MatchMaven. However, all advertising and forms are translated into the native language and formated for the country in question (currency, symbols etc.)
FAQ 32. We would like to learn more about your services - can someone please inform us.
A.: Thank you for your request and interest! In order to get more information from us, you should check out the different features and links available at the store, such as Take a Tour, Training and the MatchMaven Lead Portal. These links have lots of information and will give you a better idea how we do what we do. For more information, please email us at customerservice@theherbaleadstore.com or call
1 604 982-1416.
FAQ 33. I am able to log log in but unable to proceed in order to buy leads - can someone please help?
A.: If you have problems ordering, please see the How to Buy Leads Tutorial on the Buy Leads page. If you still cannot order or get an error message when checking out, please contact Customer Service immediately on
1 604 982-1416.
FAQ 34. Please inform me what The GeoCode value is about, how I get it and do I need it?
A.: You do not need the GeoTrust code! GeoTrust is simply an online verification seal that certifies online companies, as well as provide you, the customer, with increased security and privacy.
FAQ 35. I have signed up for a new email address and want it registered, can you assist?
A.: You can quickly and easily edit your account details, including your email, by logging into My Account and editing your Personal Information. NOTE: Please notify Customer Service after your email has been changed so we can edit our email list!
FAQ 36. I need fresh MLM autoresponder leads, can you supply that?
A.: Yes, we do supply fresh, real-time, MLM leads. Please set up a free account to browse the site and check out the different type of leads available in your country!
FAQ 37. I would like to sign up for some leads from you. However, the company I am with in the UK is not listed. I wonder if you could add it to the list and then i will recommend the site to people in my downline.
A.: No problem - we would be happy to support another company! Please email us at customerservice@theherbaleadstore.com with more details or call us directly on
1 604 982-1416.
FAQ 38. How many leads will I get when I order a package?
A.: Most of our leads are sold in packages of 20, yet some specialty leads are sold in packages of 10. Please login and check your desired leads for more info.
FAQ 39. I have been trying to buy some regional leads, but my district seems to be sold out. I am willing to take leads from a few nearby districts, but the store will not let me, so what do I do?
A.: The simplest way to do this is to order your second choice (district) and immediately after contact Customer Service with your quiry. We will then assign you leads based on your requirements if there are leads available in those districts. Please call us at 1 604 982-1416 or email us at customerservice@theherbaleadstore.com.
FAQ 40. Can I buy less than 20 leads/month, say 5?
A.: Leads are sold in packages of 20 only, and there is a reason for that: Even from us you might receive a few dud leads in a package, but we know by experience that in 20 leads you will get quite a few of hight quality. On the other hand, if you order only 5 leads the chance of getting a low return and bad leads is a lot higher.
FAQ 41. I have had quite a few leads over the past 3-4 months and I want to review them. Yet, when I attempted to put in the dates "03-April-2005" to "03-August-2005" in the lead search, I received an error notice. Can you please tell me how I can view my leads now?
A.: The View Leads page, or Search a Lead, gives you the option to find your leads by search. Since the computer looks for the dates when the leads were received, simply choose your desired date range (f.ex. from April 1st to August 1st, 2005) using the calendar and click Search Now.
FAQ 42. Hello, I have received emails and calls from leads even before I get them by email! Do you send out emails on my behalf, and if so can I view them?
A.: Yes, we do send out autoresponders to leads introducing you personally! Firstly, we send out a personal message addressed from you with your name, email and number so the lead can contact your if they are really serious. Secondly, we also thank them for submitting the form to us and send a letter from our Sales Manager. If you want to see the emails, please email us at customerservice@theherbaleadstore.com.
FAQ 43. I have just recieved some more leads from you, but it seems to be from the same person!!?? Can you please rectify this?
A.: Sometimes our email notification is a little bit "trigger-happy" and might have sent you the email more than once. However, you need to confirm with your account that this lead has indeed been sent more than once, and if so then this is covered by the replacement policy and you can return it along with the rest of the bad leads upon completion of your package.
FAQ 44. Hi, my wife and I are both involved in the business but only my wife's details are on the account. Do you send a notification to the leads who is going to be contacting them? If so, can we have both our names on that information please.
A.: Yes, we do send autoresponders to the leads with your contact details. If you want to edit the name, or any other information, please do so by logging into My Account and change the name in your Personal Information.
FAQ 45. How long does it take to activate a membership?
A.: To increase your security and combat Internet fraud, we will manually approve and decline all new sign-ups. Therefore, your account should be approved within 24-48 hrs, though it might be longer during the weekends. NOTE: If your registration has been declined, please contact Customer Service immediately to confirm that your account is valid (customerservice@theherbaleadstore.com or 1 604 982-1416)
FAQ 46. Hi, I purchased leads from you a few days ago and received the first 5 almost immediately. However, I have not had any more since. Is this usual?
A.: Since we are dealing with real-time leads, delivery can fluctuate quite drastically from week to week, which means that you might get leads fast one week, while a little slower the next.
FAQ 47. How do I create a login?
A.: To gain access to The Herbalead Store services, you need to create a login and password.
4 STEPS:
STEP 1. Click on the "Become a Member" from the home page.
STEP 2. Fill your personal information into the "Become a Member" form as requested.
Note:Please ensure that you enter a valid email address. Your email address will be used to send you notification of lead delivery. Also, if you ever happen to lose your password, we will send it directly to your email address (see FAQ 'How do I retrieve a lost password?' ).
STEP 3. Create a username (login) and password when asked.
Notes: Please use only lowercase letters and numbers to create your username and password. No other characters are accepted. A secure password is typically 8 - 9 characters long, with a combination of lowercase letters and numbers to make it harder for someone else to guess it.
Create a login and password that you can easily remember without referencing your birth date, address or phone number etc. - these are the easiest passwords to crack.
STEP 4. Once you've filled in all of your personal information, including your username and password, click on"Register Your Account" to complete your account set up.
Note: If any of the required information fields are not filled out correctly, the system will automatically ask you to fix the error and click on "Register Your Account" again to complete your account set up.
Click Here to Become a Member
FAQ 48. How do I purchase leads?
A.: To purchase leads from The Herbalead Store, follow these steps:
STEP 1. Login to The Herbalead Store with your username and password. If you have not yet set up a The Herbalead Store account, click on "Become a Member" and fill in your personal information as requested. Setting up a The Herbalead Store account is free. Once you've set up an account, you can proceed to login.
STEP 2. Select the Country, Service category, lead type and District from which you want to purchase leads from. Click "continue to buy your leads" to proceed to shopping cart.
STEP 3. Once in shopping cart, you can adjust the quantity of lead packages you want to purchase by typing in a new number in the quantity box or clicking "remove" to delete a lead package altogether. Once you've adjusted your lead purchase amount appropriately, click "update items" to refresh your order.
STEP 4. From here, you have the option to either Continue Shopping or Checkout. Simply click the corresponding buttons to proceed with these actions. Once you click on "Checkout", you will see a summary of your order and be given the option to pay either via your lead card or through PayPal. After entering your payment details, click on "confirm checkout" to process your purchase.
FAQ 49. How do I retrieve a lost password?
A.: To retrieve your password, follow the below steps:
- Click on "Customer Service" in the upper right hand corner of the home page.
- Once in Customer Service, click on "Member login" in the upper right hand corner.
- Once in Member login, click on "forgot your password?"
- Enter the email address you signed up with, followed by the correct question and answer to your "Registration Question" (as chosen when you originally set up a The Herbalead Store account).
- Click "Send me my password".
- Your The Herbalead Store login password will be emailed to you after a few minutes.
FAQ 50. When can I expect delivery of the leads I purchase?
A.: The timing of your lead delivery depends on the supply and demand for the lead program you purchased i.e. location, industry and season. Most leads start delivering within 2-15 days. If you ever require a hold on lead delivery due to holidays or a busy schedule, simply contact our customer service department at customerservice@theherbaleadstore.com and we'll see to it that your lead delivery is put on hold for as long as you like.
FAQ 51. How do I view my leads through my account?
A.: To view your leads online, login to The Herbalead Store and follow these steps:
- Click on the "My Account" tab from the home page.
- Once in My Account, click on "My leads".
- One in My leads, Click on the "leads Received" column, then "View leads" to see the leads that have been delivered to you.
FAQ 52. Am I able to purchase more leads after already having made a purchase?
A.: If you've already provided your payment details and clicked on "confirm checkout", you must start the purchase process over again in order to buy more leads. If you haven't yet clicked "confirm order" simply click on the "Buy leads" button to begin shopping again.
FAQ 53. Is my credit card information stored on your server?
A.: No. We only use your credit card information to process your latest order and then delete it from our server. PayPal will keep a record of your credit card number only if you open an account with them. The Herbalead Store values your privacy and is committed to ensuring your private information remains safe and confidential. Because of this, however, you are required to re-enter your credit card information each time you make a purchase.
FAQ 54. What do I do if I experience a problem?
A.: Our Customer Service Team is always available to help answer any questions you may have. Simply send us an email at: customerservice@theherbaleadstore.com.
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